Mervin International

Privacy Policy

PRIVACY POLICY

Mervininterrnational.com, respect your privacy. This Privacy Policy outlines the manner your data is collected and used by Mervin International. You are advised to please read the Privacy Policy carefully. By accessing the services provided by mervininternational.com, you agree to the collection and use of your data by mervininternational.com in the manner provided in this Privacy Policy.

Through this Document, We Wish to Make you:

Feel at ease while using our websites/app.

Feel confident while sharing information with us.

Aware that you may contact us with your questions or concerns about privacy on this website/app.

Aware that by using our websites/app you are agreeing to the collection of certain data..

Information that may be Collected from You?

Mervininternational.com collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our website and other websites accessible from them.

Kindly, note that Mervininternational.com does not access or store your Payment Card details (i.e. credit/debit card number, expiration date, CVV etc.). When you make a purchase using your card, all required transaction details are captured on the secured payment page, and encrypted using Industrial Strength Cipher, and are securely transmitted to your card issuer for obtaining an authorization decision. At no time during the purchase process or thereafter does Mervin International have access to, or store, your complete card account information.

We may collect additional information in connection with your participation in any promotions or contests offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and website use, which enables us to improve the service we provide. We will collect only such information as is necessary and relevant to us to provide you with the services available on the website.

While you use our website, we may have automatic access to (receive and collect) certain anonymous information in standard usage logs through our web server, obtained from "cookies" sent to your browser from web server cookies stored on your hard drive, including but not limited to:

  • Computer-identification information.
  • IP address, assigned to the computer which you use.
  • The domain server through which you access our service.
  • The type of computer you're using.
  • The type of web browser you're using.
  • While you are transacting on our website personally identifiable information collected about you may include:
  • First and last name.
  • Email addresses.
  • Contact details including phone numbers.
  • PIN/ZIP code.
  • Demographic profile (like your age, gender, occupation, education, address and durables owned).
  • Personal preferences and interests (such as books, movies, music and so on); and
  • Your opinion on services, products, features on our websites.

We may also collect the following information about:

  • The pages you visit/access.
  • The links you click on our website.
  • The number of times you access the page.
  • Things you view, add to bag, add to wish list.
  • Other websites you open simultaneously while browsing on ours
  • Personal preferences and interests (such as books, movies, music and so on); and
  • Your opinion on services, products, features on our websites.

You may terminate your account at any time by writing to us at support@mervininternational.com, from the email ID you have used for creating your account login, and mentioning "Please close my mervininternational.com account" in the subject line. We will disable access to your account within 2 working days of receiving your mail. However, your information may remain stored in archive on our servers even after the deletion or termination of your account.

Why Do We Collect This Information?

The primary reason we gather information is for order processing, shipping and customer service. For example, we may contact you to provide an update on your order, information regarding the shipping status or to clarify questions related to your order. We also use this information to improve our products, services, website content and navigation.

When / How do we collect the Information?

We will collect anonymous traffic information from you when you visit our website.

We collect the personally identifiable information from you when you register with us. During registration you are required to give us your contact information (such as name, email address, date of birth, gender, billing address, delivery address, pin code, mobile number, occupation, interests etc.) Upon registration users may receive communications from mervininternational.com (e.g. newsletters, updates). We use this information to contact you about the services you are using on our website and services in which you have expressed interest.

When you purchase a product or service from us, we request certain personally identifiable information from you on our order form, in order to be able to fulfil your requested service. You must provide contact information (such as name, email, and shipping address).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

You have the option to provide demographic information (such as occupation, education and gender) to us; we encourage you to submit this information so we can provide you a more personalized experience on our website.

If you choose to use our referral service to tell a friend about our website, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the website. Mervininternational.com does store this information and the information is used for the sole purpose of sending this one-time email and tracking the success of our referral program.

Your friend may contact us at support@mervininternational.com to request that we remove this information from our database.

We are the sole owners of your information collected by us at different points on our Website.

We will collect personally identifiable information about you only as part of a voluntary registration process, on-line survey, or contest or any combination thereof.

Our advertisers may collect anonymous traffic information from their own assigned cookies to your browser.

The website contains links to other websites. We are not responsible for the privacy practices of such websites which we do not own, manage or control.

We may at certain times make chat rooms, forums, instant messenger and message boards and other services available to you. Please understand that any information that is disclosed in these areas becomes public information. We have no control over its use and you should exercise caution when disclosing your personal information to anyone.

How is the information used?

We use your contact information to send you:

  • Password reminder and registration confirmation.
  • Special offers.
  • Changes in the service policies or terms of use.
  • Event based communications such as order information, renewal notices, invites, reminders etc.

Note: We send users updates upon registration, and updates regarding your order status. We also send promotional emails to inform you about new arrivals, special offers, etc.

We use your personal information to:

  • Improve personalized features on our websites to enhance your shopping experience.
  • To contact you for your account / profile related matters or any other reason as may be necessary.
  • To provide the services requested by you example deliver merchandise ordered by you.
  • To preserve social history as governed by existing law or policy.

We use anonymous traffic information to:

  • Remember you in order to deliver better and more personalized service e.g. track your entries in our promotion schemes;
  • Recognize your usage privileges to our website.
  • Administer and manage smooth functioning of our website by diagnosing problems.
  • Track your session and activities so that we can understand better how people use our website.

Who do we share your information with?

We do not share or rent your information with third parties except our agents and alliance partners

Agents

We use the services of our enabling partners such as outside shipping companies, resellers, business associates to fulfil orders, and credit / debit card processing companies to process the payment for goods and services ordered from mervininternational.com website. These entities do not retain, store, share or use personally identifiable information for any other purposes.

Alliance Partners

We will share your information with our alliance partners who work with us or on our behalf to help provide you the services. An alliance partner is a company or an individual who owns and manages (wholly or part of) online content on their websites powered by mervininternational.com.

We share email addresses with agents and Alliance partners. The agents and Alliance partners use the email address to confirm the deliveries, send notices and offer services related to the service.

We do not rent, sell or share your personal information and we will not disclose any of your personally identifiable information to any other third parties unless:

  • Required by special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure;
  • To help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person,
  • violations of mervininternational.com terms of use or to defend against legal claims;

We have your permission;

  • To provide products or services you've requested

We reserve the right to disclose your personal identifiable and email address information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our websites.

We share your information with advertisers on an aggregate basis only.

The security of your personal information and email address is important to us. When you enter sensitive information (such as credit / debit card number) on our acquiring bank's system or order forms, they encrypt that information using secure socket layer technology (SSL). 

We follow generally accepted industry standards to protect the personal information and email address submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information and email address, we cannot guarantee its absolute security.

If you have any questions about security on our website, you can mail at support@mervininternational.com

COOKIE STATEMENT

This Cookie Statement explains how we use cookies on our websites and online services and the choices you have.

 Definition of "Cookies"

Cookies are small pieces of text used to store information on web browsers. Cookies are widely used to store and receive identifiers and other information on computers, phones, and other devices. We also use other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, for similar purposes. In this Cookie Statement, we refer to all of these technologies as "cookies."

 Types of Cookies

We use cookies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behaviour, and providing a safer experience. We describe below the various types of cookies we use and the purposes they perform. Please note that the specific cookies we may use vary depending on the specific websites and services you use.

 Essential cookies: 

These cookies are strictly necessary to provide you with our websites and services and to enable essential features, such as providing shopping cart or live chart functionality. If you disable these cookies, we will not be able to fulfil your request.

Performance and functionality cookies: 

These cookies collect information about how you use our websites and services and allow us to remember the choices you make while browsing. The information these cookies collect allows us to optimize our websites and make them easier for you to use, and it does not personally identify you. If you disable or opt-out of these cookies, you may not be able to use certain features of our websites and services, and it may reduce the support or information that we can provide you.

Analytics and customization cookies: 

These cookies collect information we use in aggregate form to help us understand how our websites and services are being used and how effective our marketing campaigns are, and help us customize our websites. If you disable or opt-out of these cookies, you may not be able to use certain features of our websites and services, and it may reduce the support or information that we can provide you.

Advertising cookies: 

These cookies collect information about your browsing or shopping history and are used to make advertising messages more relevant to you. They perform functions like preventing the same advertisement from continuously reappearing, ensuring that advertisements are properly displayed, and in some cases selecting advertisements that are based on your interests. We may share this information with third parties to help create and deliver advertising personalized to you and your interests. If you disable or opt-out of these cookies, you may not be able to use certain features of our websites and services, and it may reduce the support or information that we can provide you.

Social networking cookies: 

These cookies are used to enable you to share pages and content on our websites and services through third-party social networking and other websites. These cookies may also be used for advertising purposes.

 Cookies Placed by Third Parties

You may also encounter cookies on our websites that are placed by third parties. For example, when you buy our products online, our e-commerce vendor may use cookies and other technologies. We may also allow third parties to place cookies on our websites to track information about your online activities and/or across third-party sites or online services, including to send you targeted advertisements based on that information, which may include the remarketing of our products and services that you have viewed on our websites and on third-party websites.

What Steps Does Mervin International Take To Ensure Security When Shopping Online?

When you place orders or access your account information, we offer the use of secure socket layer (SSL) technology. The secure socket layer (SSL) encrypts all information you put in before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access. To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we have employed reasonable and current Internet security methods and technologies.

www.mervininternational.com web site makes use of 128 Bit Secure Socket Layer (SSL) technology to encrypt credit card and billing information while it is transmitted over the internet. We do not record or retain your card information at all as it is directly passed over to the payment gateway for processing through the 128 Bit Secure Socket Layer (SSL).

When you make a purchase online, either a solid key or a locked padlock icon will appear in the lower right of your browser window. This icon indicates that your transaction session is secured through Secure Socket Layer (SSL).

The information is sent to your card issuer's bank over a secure, proprietary connection. When the authorization process is complete - this takes around five seconds - you receive an approval or decline response in your browser, and we are informed appropriately to initiate the shipping process.

We follow generally accepted industry standards to protect the personal information and email addresses submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information and email address, we cannot guarantee its absolute security

How Do I Update My Account Information?

It is quick and easy to update your account information. Simply log in at My Account and proceed to 'Account Information'. Please note that we do not store your credit/debit card information in your personal profile.

Changes to this Privacy Statement

We may periodically change this Privacy Statement to keep pace with new technologies, industry practices, and regulatory requirements, among other reasons. We expect most such changes to be minor. Any non-material changes will take effect immediately upon posting of an updated Privacy Statement.

However, there may be cases where changes to the Privacy Statement may be more significant. In such cases, we will first provide a more prominent notice.

Your continued use of the our products and services after the effective date of the Privacy Statement means that you accept the revised Privacy Statement. If you do not agree to the revised Privacy Statement, please refrain from using our products or services and Contact Us to close any account you may have created.

Contact Us

If you have any questions regarding this Privacy Statement or its implementation, here is how you can reach us:

In relation to the use of your personal data for the following purposes: 

  • providing, improving, and developing our products and services;
  • communicating with you;
  • sharing your personal data with third party partners for marketing communications;
  • offering and measuring targeted advertisements and services;
  • promoting safety and security.

Please contact us at : support@mervininternational.com