Mervin International

Frequently Asked Questions

FAQ’s

How do I place an order?
-Select the size of the product you wish to buy
-Add the product to your shopping bag by clicking on “Add to Bag”
-Go to your shopping bag and click on “Go to Checkout”
-Provide your Shipping and Billing Address
-Select the payment method by clicking on “Prepaid” or “Cash on Delivery”
-Confirm payment and your order will be placed

Do I need to create an account to place an order? 
Yes, it is necessary to create an account if you wish to place an order. You can just simply provide your shipping and billing address, select the payment method and place an order.

Why have I not received my order yet?
In rare situations, orders may get delayed sometimes due to courier or shipment issue. We will keep you updated trough calls or emails on the status of your orders. You can also call or email us to check on your orders.

Do I need to pay any delivery or courier charges for my order?
For all international deliveries we offer Free Shipping on all orders US $100 and above. For orders less than US $100 we charge a flat rate of $20. For domestic deliveries i.e deliveries within India, we offer Free Shipping on all orders above Rs. 1000.

How can I track my order? 
We will send you tracking details once your order is shipped from our warehouse. You can go to the courier partner’s website and track your order with the AWB no or simply track your order on our site/app via order tracking tool.

How do I return my product? 
If you are not happy with your purchase, you can just call or email us within 10 days of delivery and we will arrange a return for your order.

How soon can I receive the refund of my order?
We will initiate refund once your product returns to our warehouse and the quality check is done. It usually takes up to 4 business days for prepaid and 5 business days for COD orders to reflect the amount to your bank account.

I received a wrong size, how can I get it exchanged? 
You can call or email us with the correct size and we will arrange an exchange for your product.

How do I cancel my order?
Just call or email us with the reason of cancellation and we will cancel the order for you. If your order has been already shipped then cancellation will not be possible. You can refuse to take the delivery and your order will be cancelled automatically.

My order was COD, how will I get my refund amount?
We will send you an email asking for your bank account details once we receive the product at our warehouse. You will receive the amount to your bank account within 4 business days once the refund is initiated or you will get gift voucher of your amount.

How can I figure out the correct size for me?
You can refer to our size chart which is available on the product page.

Size is not available now, how long do I need to wait?
We cannot provide any specific timeline as when the size will be available. You can add the product to your wish list by clicking on the button next to Add to Bag. We will notify you if the size is available in future.

How do I pay for my order?
There are multiples ways you can pay for your order

Cash On Delivery

Credit Card

Debit Card

Net Banking

Is it safe to place an order with my credit/debit card?
Yes, all our payments are secured by CC Avenue. Any details provided by you during transaction are completely safe with us. Please refer to our Privacy Policy to know more.

There was a payment failure while placing my order, what should I do?
If the amount has been deducted from your back account then we would request you to wait for 24 hours as it’s usually credited back to your account. If you do not receive the amount, call or email us with your bank account statement and we will help you further.

Can I get my order delivered to multiple addresses?
Your order can be delivered to only one address. If you wish to send products to several addresses, please place separate orders for each address.

Delivery is not available on my address, what should I do?
We would request you to check again after some days as we are trying to add more pin codes to our deliverable address list.